This Privacy Policy describes how Reliable Plumbing LLC ("we," "us," or "our") collects, uses, and protects your information when you use our Service. This policy explains your privacy rights and how applicable laws protect you. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

Account: A unique account created for you to access our Service.

Affiliate: An entity that controls, is controlled by, or is under common control with a party.

Company: Refers to Reliable Plumbing LLC.

Device: Any device that can access the Service, such as a computer, mobile phone, or tablet.

Personal Data: Any information that relates to an identified or identifiable individual.

Service: Refers to our website and related plumbing services.

Information We Collect

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information, including:

First and last name

Phone number

Email Address

Mailing address (Street, City, State, ZIP)

Usage Data: Collected automatically (IP address, browser type, pages visited) to improve our Service performance.

Mobile Information Policy (SMS Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with subcontractors for support services, such as technical assistance or scheduling, but strictly for the purpose of providing our services to you.

How We Use Your Information

We use your data for:

Service Provision: To provide and maintain our Service.

Communication: To contact you via email, phone, or SMS (for transactional purposes only, such as appointment reminders, unless explicit marketing consent is provided).

Contract Performance: To fulfill service requests and plumbing repairs.

Marketing: To provide news or special offers only if you have opted-in to receive them.

Data Retention & Security

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. While we use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, correct, or delete your Personal Data. You can exercise these rights by contacting us at [email protected].

Third-Party Services

We use third-party services for analytics (Google Analytics) and payment processing (PayPal, Authorize.net). These providers have their own privacy policies which we encourage you to review.

Policy Updates

We may update this Privacy Policy periodically. Changes become effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: [email protected]